PAPILLON HOTELS progresses with shared objectives to ensure that its mission and vision are understood by all employees and relevant stakeholders.

• Ensures internal and external communication with all relevant parties,

• Considers the needs, expectations, and compliance obligations of all employees and stakeholders within the scope of service,

• Manages its processes with a focus on guest needs and requests in order to maintain maximum satisfaction,

• Provides effective and applicable solutions for requests and complaints,

• Follows innovations that will elevate guest satisfaction beyond expectations,

• Conducts all activities in compliance with primary and secondary legal requirements, laws, regulations, and national and international standards,

• Ensures the participation of employees and relevant stakeholders to maintain awareness of the requirements of the integrated quality management system and to support its development and improvement,

• Provides necessary training to enhance employee competence,

• Ensures safe food production by continuously improving hygiene and sanitation conditions,

• Periodically evaluates risks and opportunities in quality, guest satisfaction, food safety, environmental management, and occupational health and safety processes, considering internal and external factors that may affect operations,

• Monitors process performance, measures it using appropriate methods, and uses the results as input for continuous improvement,

• Ensures the confidentiality, integrity, accessibility, and protection of all physical and digital information assets,

• Commits to providing the necessary resources to protect employees from occupational diseases, potential accidents, and injuries, minimize environmental harm, ensure environmental protection, and continuously improve integrated quality management system performance,

• Works to become a leading and exemplary establishment in the tourism and hospitality sector with the participation of all employees.