Sustainability
Open Door Policy
- The Open Door Policy means that employees can easily reach out through multiple channels to discuss their problems, concerns, and suggestions with their manager and the Human Resources team. Within this policy, managers at all levels of the organization listen to employees and make an effort to provide solutions or explanations.
With this policy, managers who care about employees’ situations, listen to them, and resolve their issues contribute not only to effective communication but also to employee productivity. - The purpose of the Open Door Policy is to emphasize that our employees are valued and to encourage open communication and feedback regarding the working environment.
Accordingly, the Papillon Hotels Open Door Policy is as follows: - Our group has adopted the “Open Door Policy” for all employees. “If the employee is satisfied, the guest is satisfied” is our management philosophy.
The doors of all our managers are open to employees at every level. Our employees are free to speak with any manager. Providing feedback regarding employee areas and rights is the responsibility of all employees at every level, and our managers are eager to receive input from them.
The Employee Satisfaction Survey guides us in our improvements. Based on the analyses that shape all improvement activities, an action plan is implemented. - In addition to this data, the Social Responsibility and Social Activity Committee—formed in 2018 with equal voting rights, consisting of an equal number of employees from all three hotels and Human Resources managers, and including one representative from each department—provides a platform where employees can freely share their ideas and expectations. The committee evaluates employee satisfaction, requests and feedback, social responsibility projects, employee engagement programs, and similar topics.
- A meeting is held every month, and requests from employees are collected through their representatives. Together, an annual motivation plan and social responsibility projects are created.
After budget approval is obtained for each hotel, reports are submitted to management after every meeting. Implementation is ensured through follow-up. - Additionally, Suggestion and Feedback Boxes are available in our staff dining areas. Collected complaints and suggestions are discussed in meeting agendas, and solution-oriented actions are taken.
