Guest Program

Papillon Hotels is taking your vacation experience with “The Guest Loyalty Program” a step further. By joining this free loyalty program, you can earn points from each of your stays and use these points for accommodation or special services on your next holiday. This system, which operates only under the name of the person making the reservation, offers both advantages and privileges to its guests.
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Loyalty Point System

Your Valuable Stays Earn More

With our renewed loyalty program, you can make the time spent at our hotel more advantageous by earning points during each of your stays. The points you earn can be used freely for all services within the hotel during your next stay.

How to Earn Points?

You will earn points as follows, depending on the room type you stay in and the season:
Room Type October – April May – September Included Room Categories
Standard Room 1 Point / Night 5 Points / Night Comfort Club, Superior Room, Standard Room
Suite Room 3 Points / Night 6 Points / Night Excellent Suite, Dublex Suite, King Suite, Junior Suite, Luxury Pool Suite, Select Villa
Villa 10 Points / Night 15 Points / Night Presidential Villa, Deluxe Villa, Presidential Duplex Suite

Additional Point Advantage for Direct Reservations

We offer special additional point opportunities for guests who make reservations through our website or direct reservation channels:

Standard Room
Points earned multiplied by x 1.25

Suite Room
Points earned multiplied by x 1.5

Villa
Points earned multiplied by x 2

1 Point = 1 Euro (Example: A guest who makes a reservation in a Standard Room in May for 7 nights will earn 7 nights x 5 points x 1.25 = 43.75 points.)

Point Usage and
Validity Period

Point Accrual
Points will only be uploaded to the profile of the "Lead Guest" after the completion of the check-out process.

Usage Start
The points earned can be used for all hotel services (restaurant, bar, spa, extras, etc.) during your next stay.

Validity Period
The points earned are valid for a period of 3 years starting from the date they are uploaded.

Automatic Deletion:
Points will be automatically deleted at the end of 3 calendar years from the date they are uploaded; points earned in the first year that are unused will be deleted.

Flexibility and Freedom with Your Points

The points you earn in our loyalty program offer you the freedom to spend them as you wish at our hotel! Our aim is to ensure that your stay is personalized just how you want it.

What Can You Enjoy with Your Points?

You can use your earned points for all extra services and experiences available during your stay. Here are just a few examples:

Usage in Direct Reservations

During your next stay, you can cover part or all of your payment with your points for reservations made through our website or direct channels!

Special Services

From early check-in or late check-out options (subject to hotel availability) to room upgrades (Room Upsale) opportunities.

Health and Relaxation

From relaxing massages at our SPA Center to all health and wellness services in Fit Club classes.

Dining Experiences

In our A la Carte restaurants, from table cover charges to special food and drink orders, all your dining expenditures.

Children and Family Activities

From children's sports academy classes to family-friendly services like babysitting and stroller rentals.

And Much More

You can freely use your points for all other extra services offered by our hotel.
Your points offer you unlimited options to make your time spent at our hotel even more special.

Special Points Gift System for Your Extra Expenses

Condition: For our loyalty program members making extra expenses of 500 Euros or more during a single stay at the hotel. (These expenses cover all hotel-related costs including restaurants, bars, spa, extras, activities, etc.)

Reward: Guests will receive gift points equivalent to 10% of their extra expenses loaded onto their profiles after checkout is completed.

Benefit: These points will serve as a valuable reward that encourages their loyalty, which they can use at their discretion during their next stays.