Integrated Quality Policy
- Papillon Hotels progresses with shared goals to ensure that its mission and vision are known to all employees and stakeholders,
- Ensures internal and external communication with all relevant parties; takes into account the needs, expectations, and compliance responsibilities of all employees and relevant parties within the scope of service,
- Focuses on guest requests and needs to keep satisfaction at the highest level,
- Offers effective and actionable solutions to requests and complaints,
- Follows innovations that will exceed guest satisfaction expectations,
- Conducts all operations in accordance with primary and secondary legislation, laws, regulations, and national and international standards,
- Ensures that employees and stakeholders maintain awareness of the compliance and requirements of the integrated quality management system, and promotes their participation in the development and improvement of the system,
- Provides necessary training to enhance employees’ competencies in this regard,
- Continuously improves hygiene and sanitation conditions to ensure reliable food production,
- For the continuity of operations; periodically assesses risks and opportunities considering issues affecting internal and external relations in matters of quality, guest satisfaction, food safety, environmental management, occupational health, and safety,
- Monitors process performances, measures using appropriate methods, and uses them as input for continuous improvements,
- Ensures the confidentiality, integrity, accessibility, and protection of all physical and virtual information assets; commits to keeping employees safe from occupational diseases, potential accidents, and injuries, minimizing environmental damage, ensuring environmental protection, and providing necessary resources for continuous improvement of integrated quality management system performances,
- Works to make a difference in the tourism and hospitality sector by involving all employees and leading with exemplary facilities.