Frequently Asked Questions
Is Membership Paid?
No, Papillon People membership is completely free.
Who Can Become a Papillon People Member?
Anyone can become a member. Please review the terms for details.
How Can I Activate My Papillon People Membership?
A membership activation link will be sent to your e-mail address.
I Forgot My Papillon People Password, What Should I Do?
You can request a new password from the forgot password page.
What Should My Papillon People Password Be Like?
It must contain at least 8 characters, one uppercase letter, and one number.
How Can I Update My Papillon People Membership Information?
You can update your information from your profile page.
How Do I Earn Points?
You can earn points from your stays and your spending.
How Many Points Do I Earn from My Stay?
Your points are calculated according to your room type and spending.
When Does Status Upgrade Take Place?
It happens automatically when your points reach a certain level.
Where and How Can I Use My Points?
You can use them for your in-hotel expenses.
Can My Points Be Transferred to Other Members?
No, points are personal and non-transferable.
Are the Privileges Valid in All Hotels?
Yes, they are valid in all Papillon hotels.
How Are the Privileges Reflected in the Reservation?
It is enough to indicate your membership during the reservation process.
Are the Benefits Valid Throughout the Entire Season?
Yes, they are valid throughout the season.
Can the Privileges Be Transferred to Someone Else?
No, they cannot be transferred.
Can Membership Be Cancelled?
Yes, you can cancel it through the contact center.
What Happens to the Rights When Membership Is Cancelled?
All rights and points will be deleted.
Is My Personal Information Safe?
Yes, it is protected within the scope of data protection regulations.
Can It Be Used Together with Campaigns?
It may vary depending on the campaign conditions.
Where Can I Follow the Current Benefits?
You can follow them on our website and mobile application.