PAPILLON ZEUGMA RELAXURY

İleribaşı Mevkii Belek Turizm Merkezi Antalya • TÜRKİYE +90 242 710 10 00 zeugma@papillon.com.tr

İleribaşı Mevkii Belek Turizm Merkezi Antalya • TÜRKİYE +90 242 710 12 00 ayscha@papillon.com.tr

Taşlıburun Mevkii Belek Turizm Merkezi Antalya • TÜRKİYE +90 242 710 09 00 belvil@papillon.com.tr

RESERVATION & SUPPORT LINE

+90 242 710 10 10 reservation@papillon.com.tr

ALL TOGETHER

FOR A SUSTAINABLE FUTURE

As Papillon Hotels, we regard the concept of sustainability the cornerstone of our business processes, treating environmental, social and economic aspects of sustainability as a whole.

Papillon Hotels business policy respects natural life and human rights and supports its staff and suppliers.

While providing all its services PAPILLON HOTELS, also strives to establish positive relationships with the local community, establishments, natural habitats and the corporation; make sure that its social and economic effects are positive for both the environment and locals; and reduce and eliminate negative effects. Our corporate responsibilities are:

Being environmentally friendly

Our prioritized goal is to strive to make positive contributions towards protecting the environment and preserving cultural heritage in our region and beyond our region as much as possible and keep our environmental impacts under control.

Support the locals

We take care to employ local staff. The multiplier effect of economy helps us contribute to reinvigorating the local economy by employing locals. We also help the locals find job opportunities close by and make a living in their own town.

Sustainable tourism

The foundation of our sustainability activities are comprised of meeting the needs of our guests and the locals with consideration for future generations, protecting natural resources and wildlife, saving energy and water, and improving living standards.

Creating opportunities

We offer internships so students of tourism can gain work experience. We support our working staff with trainings and career management programmes. We try to train our own personnel as much as possible to promote them to higher positions and progress all together.

PAPILLON HOTELS business policy respects natural life and human rights and supports its staff and suppliers.

We support our employees with trainings and career management programmes for continuous improvement. We try to train our own personnel as much as possible to promote them to higher positions and progress all together.

We offer internships so students of tourism can gain work experience. We take care to employ local staff. The multiplier effect of economy helps us contribute to reinvigorating the local economy by employing locals. We also help the locals find job opportunities close by and make a living in their own town.

We purchase our goods from nearby regions as much as possible. This allows us to minimize the CO2 emissions of supplier vehicles to decrease the impact on the environment and support locals.

We encourage our suppliers to grow and progress with us within the scope of the Integrated Quality Management System we have in practice.

Papillon Hotels adopts a quality-focused management philosophy and strives to respond to the expectations of its guests, employees, stakeholders and the laws the best way possible, trying to make this an on-going process.

Our prioritised targets are to adopt the “ISO 14001 Environment Management System” an inseparable part of our Integrated Management System, and keep on trying to improve the system.

As Papillon Hotels, we commit to being an environmental-friendly corporation, acting with awareness of our social responsibilities by preventing pollution and ensuring sustainability while performing services and providing goods in accordance with domestic and foreign customer conditions and national and international terms and legislations.

Our goal for the environment:
Our prioritized goal is to strive to make positive contributions towards protecting the environment and preserving cultural heritage in our region and beyond our region as much as possible and take our environmental impacts under control.

Environment-friendly

We determine our impacts on the environment and keep them under control.

We are ready and prepared in case of risks of pollution and emergencies and comply with environmental laws.

We are constantly improving our environmental performance by carrying out activities such as waste sorting, minimizing our waste, efficiently using resources, etc.

We follow up on our waste until its recycling/disposal stage.

We use energy and water-saving systems in our hotels and train our staff on saving.

We train our staff about the measures they need to take in case of chemical spills.

Everyone participates

We encourage our staff and guests to respect the environment.

We organise educating events in our kids club to raise awareness about the environment.

We work all together with our staff to keep historical sites clean.

We have our guests fill out environment surveys to evaluate our guests’ satisfaction, wishes and suggestions about what we do for the environment and constantly improve ourselves.

Preserving Nature

We also protect the Caretta Caretta sea turtles, which are facing extinction, and come to our beach to lay their eggs.

Our hotel has many cat houses where we take care of our little animal friends with the help of our guests.

Our suppliers

We purchase our goods from nearby regions as much as possible. This allows us to minimize the CO2 emissions of supplier vehicles to decrease the impact on the environment and support locals.

We encourage our suppliers to grow and progress with us within the scope of the Integrated Quality Management System we have in practice.

We believe that being a society starts by protecting our values. We organise activities that involve volunteering of both employees and guests during the year because we know our social responsibilities.

Social aid activities

PAPILLON HOTELS Scholarship

Supporting the education of our employees’ children and our employees who are still continuing their higher education is our social responsibility as Papillon Hotels. We offer scholarships to our employees’ children and employees with ongoing education, considering their success at school.

Carrier Management

Environmental activities

We plan games and educating activites for our tiny guests to raise their awareness towards the environment.
Our hotel has many cat houses where we take care of our little animal friends with the help of our guests.

We also protect the Caretta Caretta sea turtles, which are facing extinction, and come to our beach to lay their eggs.

Sustainability is one of the 5 core values of Papillon culture. With our economic and social contributions, we respect the environment and effectively use our resources to invest in the future.We protect nature and the environment so we can give our children a habitable future…

We research and examine all the expectations of all our stakeholders for sustainability and publish annual sustainability reports.

Energy saving
Our goal is to purchase only energy saving electronic products and train our staff about energy saving.

Our hotels carry out the following to save energy and ensure its continuity:

All rooms are equipped with systems that deactivate heating/cooling devices when the door to the balcony is opened.
We use energy saving light bulbs or LED lights in our hotels.
We use motion sensor lights in the public toilets, corridors, staff areas and on ground floors.
Outdoor lighting is controlled by timers.
We use electronic key cards for our rooms.
Our rooms feature TVs with low standby consumption.
The mini bars in the rooms are placed far from sources of heat in order to ensure energy saving.
We efficiently use air-conditioners by keeping the curtains of vacant rooms closed during the summer and open during the winter.
We use solar panels to support our hot water needs.

Water saving
We use water-efficient fixtures to minimize general water consumption without compromising on health, hygiene and guest satisfaction; we also place “Environment Cards” in guest rooms to raise awareness and train our staff about saving.

Our hotels carry out the following to save water and ensure its continuity:

We use water-efficient equipment in the taps and showers.
We have water-efficient and/or two-option flushes on the toilets.
We use auto-taps and motion sensor urinals in public toilets.
We use a drip irrigation system to water our gardens.

Waste management
We strive to minimize our waste and encourage our guests to take part in our recycling programme.

We work with companies for the recycling of glass, paper, oil, plastic and food and follow up on the process. We aim to minimize our guests’ paper and plastic consumption.

Use of chemicals
We work with companies for chemicals to be disposed of safely and follow up on our chemical wastes.

We train our staff on the measures that need to be taken while using chemicals and in case of hazardous chemical spills.

Carbon
We purchase our goods from nearby regions as much as possible.

This allows us to minimize the CO2 emissions of our suppliers’ delivery vehicles to decrease the impact on the environment.

Preserving Nature
We also protect the Caretta Caretta sea turtles, which are facing extinction, and come to our beach to lay their eggs.

Our hotel has many cat houses where we take care of our little animal friends with the help of our guests.

Sustainability Report

Papillon Hotels adopts a quality-focused management approach and strives to respond to the needs and expectations of its guests and employees the best way possible, trying to make this an on-going process.

Today’s constantly developing and changing world leads to the increasing and variation of needs and expectations at the same speed.

Our Integrated Quality Management System aims to constantly improve the quality of service provided to our guests, maximize guest satisfaction, support the preservation of nature by increasing environmental awareness, ensure the safety of our guests and employees and prevent hazards, eliminate threats of food safety and serve hygienic food and beverages and reach a perfect understanding of service by implementing complaint management.

Integrated Quality Policy
Starting off from the belief that humankind comes first, the satisfaction of all our stakeholders, including our employees who are the assurance of what we do and our guests who are the core of what we do, builds the foundation of our quality system.

Our policy is:
➢ Providing necessary training for our employees to improve their skills.
➢ Preventing pollution and being an environmentally-friendly corporation who respects their social responsibilities.
➢ Creating a safe and hygienic environment for our guests and employees.
➢ Ensuring food safety with the principle “from the field to your fork” by carrying out tests for goods purchased, starting from the supplier until the goods are received and served.
➢ Solving guests’ complaints rapidly, effectively, fairly and in an objective manner.

PH-Entegred_Quality-A4

Our certificates
We received our “ISO 9001 Quality Management System” certification in 2014 to contribute to our work on meeting or exceeding the expectations of our guests and the laws.

We received our “TS 18001 Occupational Health and Safety Management System” certification in 2014 to contribute to our work on creating a safe working environment for our employees.

We received our “ISO 14001 Environment Management System” certification in 2014 to contribute to our work on protecting the environment, efficiently using natural resources and leaving a viable environment behind for future generations.

We received our “ISO 22000 Food Safety Management System” certification in 2014 to contribute toour work on eliminating threats to food safety and serve our guests hygienically and safely.

We received our “ISO 10002 Customer Satisfaction Management System” certification in 2014 to contribute to our work on guest-oriented and ensure that our guests are always satisfied with the services we provide.

Papillon Hotels is also awarded the international “Blue Flag” given to beaches and marinas. Within the scope of this award,
we are committed to keeping the seawater clean,
working in line with environment regulations,
carry out activities for raising awareness towards the environment,
provide facilities and safety on the beaches and marinas that will meet the needs of visitors.

Scholarship Support
Read our employees and the children of our employees who continue their studies in higher education with the support SCHOLARSHIP PAPILLON HOTELS happening and help the school to primary school students are doing.

Donation box
The donation boxes found throughout our hotels collect clothes and toys in good condition to hand out to people in need.

SOCIAL_RESPONSIBILITY_POLICY.eng

SUPERIOR ROOM

DUPLEX FAMILY ROOM

LUXURY POOL SUITE

PRESIDENTIAL DUPLEX SUITE

JUNIOR SUITE

EXCELLENT SUITE

STANDARD ROOM

EXECUTIVE ROOM

FAMILY ROOM

CONNECTION FAMILY ROOM

SELECT VILLA SUITE

KING SUITE

DELUXE VILLA

PRESIDENTIAL VILLA

SUPERIOR ROOM

SUPERIOR FAMILY ROOM

COMFORT CLUB ROOM

COMFORT CLUB FAMILY ROOM

KING SUITE

ALL TOGETHER

FOR A SUSTAINABLE FUTURE

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